Customer Service
+49 89 5484 3426 (Tue. - Sat. 12:00 - 18:00 CET)

Welcome!

Terms & Conditions

  1. Scope
  2. Contracting Partner, Conclusion of Contract
  3. Shipping Costs
  4. Payment
  5. Pickup by the customer
  6. Support
  7. Saving of Contract Data
  8. Contractual Language
  9. Reservations as to oneself obtaining the supplies

1. Scope

The following terms and conditions apply to all orders placed on our online-shop.

2. Contracting Parterner, Conclusion of Contract

The purchase contract is concluded with NewRockOnline.

By putting the products into the online-shop we make a binding offer for the conclusion of a contract about these products. The contract is concluded by clicking the order button to accept the offer on the goods placed in the shopping cart. Immediately after placing the order you will receive a confirmation e-mail.

A binding contract can also already come off by follwing ways:

  • If you chose the payment method PayPal, the contract is conluded at the time you authorise the payment to PayPal.
  • If you chose the payment method Sofortüberweisung, the contract is concluded at the time you authorise the payment to SOFORT AG.

3. Shipping Costs

Additionally to the specified product prices, shipping costs will be added. At the products, you can find additional information regarding the amount of shipping costs.

4. Payment

In our shop the following payment methods are available to you:

  • Bank Transfer

    By selecting the Payment Method Bank Transfer we will send you our bank details within the confirmation e-mail and will send the products after receipt of payment.

  • COD

    Payment per Cash on Delivery is only available in Germany, France, Italy, Monaco, Portugal, San Marino, Spain and Austria.
    For payments per COD an additional fee of 6,00 € within Germany and 12,00 € in all other countries will be applied.

  • Credit Card

    Your credit carded will be charged after we accept your order.

  • Paypal

    You will pay the invoice total over the online-provider PayPal. You basically have to be registered at PayPal or register, legitimate your details and confirm the payment (exception if applicable guest access). You will receive further information at the ordering process.

  • Sofortüberweisung

    We also offer payment per sofortüberweisung. Through this we immediately receive the invoice total. Hereby the whole order process is accelerated. For this purpose you only need bank accout number, bank code, PIN and TAN. Through the save payment form of SOFORT AG, that is not accessible for merchants, sofortüberweisung automatically and in real-time sets up a transfer in your online bank account. The invoice total therefor gets immediately and directly transferred to the bank account of the merchant. By choosing the payment method sofortüberweisung, a pre-filled form opens at the end of the ordering process. This form already contains our bank details. In addition, the invoice total and purpose are already shown. You now have to choose the country in which you own your bank account and put in the bank code. Afterwards put in the the same details as while loggin into your online bank account (account number and PIN). Confirm your order by putting in the TAN. Directly thereafter you will receive a transaction receipt. Generally every internet user can use the payment method sofortüberweisung if he has an activated online bank account allowing the use of PIN/TAN. Please note that for some banks, sofortüberweisung is not yet available. For further information about if your bank supports this service click here: https://www.sofort.com/ger-DE/general/fuer-kaeufer/fragen-und-antworten/

5. Pickup by the customer

It is generally possible for you to pick up your order at

New Rock Store München

Eccezio Nova UG (haftungsbeschränkt)
Marschallstr. 4
80802 Munich
Germany

at the following business hours:
Tue. - Sat. 12:00 - 18:00 CET

6. Support

For Questions, Returns and Claims you can contact our Customer Support per Phone at: +49 89 5484 3426 (Tue. - Sat. 12:00 - 18:00 CET) as well as per E-Mail at service@newrockonline.com.

7. Saving of Contract Data

We are saving the contract data and are sending you the order details and our terms and conditions per mail. You can view the Terms and Conditions at every time on this page. Due to safety reasons, your past orders are not accessable through the internet anymore.

8. Contractual Language

The possible languages to conclude a contract are german and english.

9. Reservations as to oneself obtaining the supplies

If the product ordered is not available, because we are not supplied with this product from our suppliers without own fault, we can cancel the contract. In this case we will immediately inform you and if possible suggest a similar product. If there is no similar product available or if you don't wish to receive a similar product instead we will if applicable remiburse you immediately.