Customer Service
+49 89 5484 3426 (Tue. - Sat. 12:00 - 18:00 CET)

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Terms & Conditions

  1. Scope
  2. Contractual partner, formation of contract
  3. Contract language, saving of the contract text
  4. Delivery conditions
  5. Payment
  6. Retention of title
  7. Warranty and guarantees
  8. Customer service
  9. Reservations As To Oneself Obtaining The Suppliers
  10. Liability
  11. Online dispute resolution

1. Scope

The following T&Cs apply to all orders placed via our online shop.

2. Contractual partner, formation of contract

The purchase contract is concluded with Eccezio Nova UG (haftungsbeschränkt).

The display of products within the online shop constitutes a binding offer on our part to enter into a contract vis-à-vis the items. You may place our products in your basket without obligation and amend your entries at any time prior to submitting a binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in your basket. Once you have sent your order you will immediately receive a confirmation via e-mail.

3. Contract language, saving of the contract text

The languages available for concluding the contract are German and English. The text of the contract will not be saved by us.

4. Delivery conditions

Delivery costs are added to the product prices as displayed. Delivery charges are explained within individual product offers.

We only dispatch goods en route; pick up by the customer is not possible.

We do not deliver to packing stations.

5. Payment

The following payment methods are basically available in our online shop:

  • Advance payment

    If you select advance payment we provide you with our bank details in a separate e-mail and deliver the goods on receipt of funds.

  • Credit Card

    With the submission of the order, you are sending us your credit card details at the same time. After your identification as the legal cardholder, directly after the order, we will ask your credit card company to initiate the payment transaction. The payment transaction is automatically carried out by the credit card company and charged to your card.

  • PayPal

    During the ordering process you will be forwarded to PayPal's online website. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment instructions to us. After submitting your order in the shop we instruct PayPal to initiate the payment transaction. Directly afterwards, the payment transaction is carried out automatically by PayPal. You will receive additional information during the ordering process.

  • SOFORT Online Bank Transfer

    After placement of the order, you will be forwarded to the online SOFORT GmbH website. In order to pay the invoice amount via SOFORT, you must have an online banking account with PIN/TAN process for participating in SOFORT, identify yourself accordingly and confirm the payment instructions to us. You will receive additional information during the order process. The payment transaction will be carried out by SOFORT and debited to your account directly thereafter.

6. Retention of title

The goods shall remain our property until full payment is made.

7. Warranty and guarantees

We are under a legal duty to supply products that are in conformity with this contract. For consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the shop, if applicable.

8. Customer service

For Questions, Returns and Claims you can contact our Customer Support per Phone at: +49 89 5484 3426 (Tue. - Sat. 12:00 - 18:00 CET) as well as per E-Mail at service@newrockonline.com.

9. Reservations As To Oneself Obtaining The Suppliers

If the product ordered is not available, because we are not supplied with this product from our suppliers without own fault, we can cancel the contract. In this case we will immediately inform you and if possible suggest a similar product. If there is no similar product available or if you don't wish to receive a similar product instead we will if applicable remiburse you immediately.

10. Liability

We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents

  • for injury to life, limb or health
  • for deliberate or grossly negligent breach of duty
  • for guarantee commitments, where agreed towards consumer.

Except these cases, our civil law liability is limited to the foreseeable and direct damages at the time of contract conclusion.

11. Online dispute resolution

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/.
We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body.
The competent body in this matter is: Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, Germany https://www.verbraucher-schlichter.de.